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Returns
If you are unhappy for any reason and would like to return the product that you received from A A Best Company, please contact one of our Customer Service representatives during regular business hours. If you are unsure of the color that you will be ordering, please request samples before placing your order to ensure you will receive the color you need. We cannot accept returns for improper color match, if you receive the color that was ordered.
To receive a refund or credit, the product must be in as new condition and packaged in the original box as shipped from the manufacturer. Special care must be taken to avoid scratching windows. Please inspect your order promptly as returns must be shipped back within 15 days of your receipt of the product. We cannot accept returns that have been installed, or which have begun to be installed.
All returns (except warranty returns) are subject to a 25% restocking fee. Shipping and handling charges are non-refundable.
All returns must be accompanied by a Returned Goods Request (RGR) number. RGR numbers can be obtained by contacting a Customer Service Representative during normal business hours. All RGR numbers must be on the return shipping label. Returns without an RGR number will be refused.
Errors
If we shipped the wrong item or wrong color, we will gladly issue a return for the item. Our standard policy is to email a return UPS label. Once you receive the email, just print the label and attach it to the package. You can then give the package to any UPS driver, or drop it off at any location that accepts UPS packages. Once we receive the item, if it is determined to be the correct item, it will be subject to a 25% restocking fee. If it is the incorrect item, we will gladly ship the correct item with our apologies.
The item must be in as new condition and packaged in the original box, as shipped from the manufacturer. We cannot accept returns that have been installed, or have begun to be installed.
Cancellations
Orders cancelled before the item has shipped will be subject to a 5% service charge. Any order cancelled after the order has shipped will be handled as a return.
Shipping Damages
If an item has been damaged in shipment, please contact one of our Customer Service Representatives during normal business hours and we will file a claim with the carrier. Once that claim is settled, we will ship another order. Please keep all of the paperwork and packaging, as the carrier will most likely want to see the box and contents. Rarely, but occasionally, the carrier will need several weeks to resolve a claim. In this case, you have the option of placing a new order and receiving a refund once the claim is resolved satisfactorily.
Warranty Returns
If you feel there is a defect in the item that you purchased, please read our warranty information to find the correct procedure for filing a warranty claim for your item.
Exclusions from Return
The following items are not eligible for return:
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Items cannot be returned after 15 days of receipt.
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Special orders and orders that are made substantially different from the OEM offering (except warranty issues).
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Items replaced from another source without first allowing us the opportunity to repair or replace any problems.
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Closeouts, blowouts and discontinued items (except warranty issues).
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Items that have been installed, or where installation has begun.
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Tension cables are not returnable (unless we made an error).
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Items that have been damaged (scratched windows, items that were cut when opening the box, etc.).
Sometimes special circumstances require special consideration. Applications for special consideration should be made to a Customer Service Representative during normal business hours, and will be evaluated on a case by case basis. | 
